Help
Get support
Effective June 2026
Koleksi is built by a small team and we read every message. Whether you have a question, hit a bug, or just want to say hello — reach out and we will get back to you.
Contact
Email us at [email protected]. We aim to reply within 2 business days.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are billed and managed entirely through the store you purchased from. To cancel, open that store's account settings, find your active subscriptions, and select Koleksi. You can cancel there at any time; access continues until the end of the current billing period and you will not be charged again.
I'm having trouble scanning an item.
A few things to try: ensure the item is well-lit with no harsh shadows, hold the camera steady and centre the item in the frame, and avoid backgrounds that are the same colour as the item. If the scan still fails after a retry, email us at [email protected] with a description of the item and, if possible, a photo — we will help you get it logged.
How do I request a refund?
Refunds are handled by the store you purchased from under their own policies. To request one, visit the store's support portal and report a problem with your Koleksi purchase. If you run into trouble, email us and we will assist where we can.
How do I delete my account?
You can delete your account in two ways: from inside the app via Settings → Account → Delete account, or via the web at getkoleksi.app/account-deletion. Deletion is permanent, so export your data from the app first if you need a copy.